Immediate Need | Rolling Hills Memorial Park
rolling hills cemetery richmond ca

Planning at a Time of Loss

If your loved one has passed, please accept our most sincere condolence.  We understand how difficult this may for you and your family and maybe wondering, where do I start?  Allow our staff to help you navigate through this difficult time. 

Everything begins with one simple phone call to us.  Our Family Service Counselors are here to assist and guide you through making the right decisions to honor and place your love one to rest.  They are also here to help you navigate through the challenges of dealing with life insurance policies and other legal requirements.

We take pride in the services we provide:

  • We take pride in the services we provide:
  • Customized Burial, Cremation, Veteran and Pre-Planning Service Options
  • Full Service Schedule Options to assist your family during this difficult process
  • Licensed and Experienced Family Service Counselors
  • Intimate and unique settings
  • Immediate assistance for every step of the process
  • Expert Advice on making Pre-Planning Arrangements
  • Support on Dealing with Life Insurance Policies
  • Private Family Burial Estates Options

Call Us Anytime - 24/7 

our staff ready to help when death occurs

Visit Us. 

Rolling Hills Memorial Park
4100 Hilltop Drive
| Richmond, CA 94803
Tel: 510-223-6161

Office Hours:
Monday to Sunday – Open 24 Hours

What do you do when a death occurs?

Being present for the peaceful death of a loved one can be a blessing, albeit a difficult one to accept. There is nothing that can prepare you for the emotions you will face as you sit bedside for a loved one’s final moments, yet your presence there can be healing and therapeutic. It can give you new insight into your own capacity for care, rekindle the joy in your relationships, and provide closure on old wounds.

There are also some practical considerations to make, however. Whether you’re literally sitting bedside during those final moments or you receive a call in the wee hours of the morning, it’s important for you to know the next steps to take.

when a death occurs

Notify Loved Ones

The specific steps will depend on the environment in which your loved one dies. If it’s in a hospital or care facility, the staff there will likely help you through the preliminary steps, such as getting in touch with the funeral home. They can also help arrange an autopsy, if needed.

It will likely fall to you to contact friends and loved ones. The easiest way to do this is to make a few calls and ask each relative to call a couple more people—ensuring that you don’t have the burden of contacting every single person with this unwelcome news. Ideally, you’ll have a friend with you to offer support as you make these tough calls.

If you don’t have someone to call the funeral home for you—including if the death takes place at home—you’ll want to make that a top priority. A licensed funeral home director will be able to assist you with the logistics of transporting the body, acquiring a death certificate, selecting a casket or urn, preparing an obituary, planning the memorial service, and more.

A final call you’ll need to make, if your loved one was working, is to his or her employer. Simply let the employer know about the death, and at a later date you can call back to ensure that all owed income and benefits are paid out.

With any additional questions you have, don’t hesitate to ask your licensed funeral director, who can be an invaluable guide during this process.

notify and call loved ones
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